At Health Meets Care, we strive to provide the best customer experience. If you wish to cancel your order, please note the following guidelines:
Order Cancellation Before Shipping :
An order can be cancelled only if it has not been shipped. In case you change your mind, you can cancel the product within 2 hours of order placement. You can send us an email at healthmeetscare@gmail.com with the valid reason for cancellation or call us at +91 8750009124 (Mon - Sat: 10 AM to 6 PM), and we will assist you with the cancellation.
Processing Cancellations :
Once you submit a cancellation request, it may take up to 24 hours to process. You will receive an email confirmation once your order is successfully canceled.
Refunds :
Upon cancellation, we will initiate a refund, which typically takes 24-48 business hours after the cancellation is processed. The refund will be credited to your original payment method.
Cancellation After Shipment:
If your order has already been dispatched, we will process the refund once the products are received and verified at our warehouse. This applies only if you raised the cancellation request within 2 hours of placing the order.
Refunds Policy – Health Meets Care :
Refunds are processed within a maximum of 15 days from the date on which Health Meets Care receives the returned goods.
- For Prepaid Orders:
- For Cash on Delivery (COD) Orders:
If your order was prepaid using a Credit Card, Debit Card, or Net Banking, the refund will be credited back to the same account within 7-10 working days.
For COD orders, we will initiate a bank transfer or UPI transfer against the refund amount once we receive the products and your bank details via email. This process will be completed within 7-10 business hours, and it may take an additional 2-3 business days for the amount to reflect in your account. Please note that Cash-On-Delivery charges and Shipping Charges (if applicable) are not refundable.
Complaint Policy – Health Meets Care
We take utmost care to ensure your order is delivered accurately and in perfect condition. In case you receive a wrong, missing, or damaged item, you can raise a complaint within 48 hours of delivery.
- Mandatory Unboxing Video Requirement:
- How to Raise a Complaint:
- Resolution Process:
To process such complaints, a proper unboxing video is mandatory. The video must be clear, continuous, and unedited — starting from the sealed package. It should clearly show the Order ID, Tracking ID, and the items received inside the package. Complaints without this video proof may not be accepted.
Send the complaint along with the unboxing video and photos to: Email: healthmeetscare@gmail.com WhatsApp: +91- 8750009124
Once the complaint is validated with proper proof, it will take 24–48 working hours to review and confirm. After validation, we will provide a replacement for the affected item(s) within 5–7 working days. Please note: We do not offer refunds for wrong, missing, or damaged items — only replacements will be provided. Products must remain unused and in their original packaging until the issue is resolved.